I’ve been impressed with the product support provided by Peldi Guilizzoni, developer of Balsamiq Mockups. He uses the Get Satisfaction site. His product is commercial software but I got to wondering if getsatisfaction.com might be useful for an open source project. Usually if there’s support for an open source project, it’s in the form of a bug tracker like Lighthouse or some combination of mailing lists, forums, or wiki. I thought it might be interesting to see if support for an open source project could be delivered better by a site that is oriented to serve consumers. So…
My Rails RESTful Authentication Example Application now has a Get Satisfaction support site.
